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5 Ways Sign Language Interpreters Can Stay Inspired

Feel like your professional practice is running on empty? Brandon Arthur suggests five ways sign language interpreters can refill their tank and find renewed motivation.

How do you sustain the passion for your work as a sign language interpreter? This is a question interpreters’ and those that employ them are asking, particularly during these times of uncertainty and anxiety.

Whether you have found yourself on the receiving end of a salary reduction or are considered an artist in demand by your sign language interpreter peers, each of us experience moments in our career when we need a renewed sense of motivation.

Is the answer simply to reach inside and stir the goo that is responsible for leading us to the field of sign language interpreting? Unfortunately, the issue of reigniting passion is never simple.

How to Keep the Fire Alive

What follows are five considerations when you find yourself in need of an injection of passion for the profession we love and the important work sign language interpreters do.

Frame.  Put your “daily grind” in the right context.

When considering your daily motivation for the work, it is important to consider the context in which you evaluate your contribution. If you were to compare your 45-minute assignment at the local Post Office to working a meeting of international WASLI & WFD collaborators, you might feel as though there isn’t much to be passionate about.

Alternatively, if you put your work into the context of the person you are working with you find a different system of value. To the person at the Post Office, this 45-minute meeting may mean the difference between being able to fund their child’s college education and not. To them, your work may mean the difference. If you lack motivation, one place to find it is in the eyes of those you work with.

How do you endeavor to maintain the proper context for your work?

Create.  Develop meaningful relationships.

The sign language interpreting profession is entirely about relationships. Should you be plagued with low levels of inspiration for the work, ask yourself if you are truly connecting with your interpreter colleagues and the consumers you work in support of.

If you’re failing to consistently making these micro-investments in humanity, make it a point to do so. The time spent building relationships of trust with colleagues and consumers will not only assist you in providing better service in the moment, but will also serve to connect you to like-minded people interested in positive outcomes. Similar to iron sharpening iron, to connect is to inspire.

How do you work to create relationships of trust with your fellow sign language interpreter and the consumers you serve?

Give.  Make the time to give back.

There is tremendous power invoked by the act of giving. As sign language interpreters, the act of giving of our services is unequaled in its ability to reignite the passion we have for the work we do.

By giving, we acknowledge the karma of gratitude in bringing us to this point in our careers. This acknowledgement appropriately puts into context—at least subconsciously—the good fortune and enrichment received daily working as a sign language interpreter. When grateful for our position, we are easily able to overcome the inertia of entitlement and become the inspiration we need.

Why is giving important to you?

Teach.  Find opportunities to pay it forward.

Mentoring relationships, formal or informal, provide developing and seasoned sign language interpreters with a valuable source of support. Regardless of where we are in our professional development, taking the time to act as a mentor is a surefire way to reconnect us with our passion for the profession.

The act of mentoring elicits an awareness of the challenges and temptations we have overcome and the skill building we have invested in to get to this point in our careers. Consciously considering this iterative, transformational process reminds us that the joy is in the journey. By sharing these small victories as mentors, we lend propulsion to individual interpreters and the sign language interpreting profession as a whole. In so doing, we become a body in motion.

In what ways has your mentor, formal or informal, motivated you?

Ponder.  Take time away to gain or regain perspective.

Clearly, life and professional priorities will vary from sign language interpreter to sign language interpreter, but the result of taking time to evaluate and refocus on these priorities will reinvigorate our motivation for the work.

It shouldn’t be a secret that the sign language interpreter who has their priorities calibrated is more effective in their daily work and more adept at surviving a professional shakedown. This clarity helps them identify the symptoms of their waning motivation and quickly act to blunt its progression. The result is that these sign language interpreters maintain higher levels of motivation throughout their careers, which ultimately accounts for greater career satisfaction.

When was the last time you took time away to ponder your priorities? 

Life Manifests What We Think About

Life has a funny way of manifesting what we think about; so if you are feeling uninspired about the work you do as a sign language interpreter, I would encourage you to embrace the 5 considerations offered above. These considerations are intended to adjust our thinking in regard to the daily contributions we make by placing our work in the appropriate context. Further, they are to remind us of the importance of remaining connected to one’s true motivation for the work.

You can do a lot to stay inspired, but when finding yourself unmotivated don’t be too hard on yourself. Expecting to never feel uninspired is not realistic. When feeling uninspired pick one of the 5 considerations above and focus on it until you are comfortable taking on another one. Over time you will find the passion return for the work you love and the community that makes it possible.

What do you do to reignite your passion for the work?

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RID Increases Dues: An Interview with President Brenda Walker-Prudhom

Brandon Arthur interviews the President of the Registry of Interpreters for the Deaf (RID), Brenda Walker-Prudhom, on the increase in dues and fees announced on March 30, 2012.

In the interview Brenda reiterates the 4 driving priorities of RID, the reasoning behind the priorities, and how she and the Board plan to develop greater transparency throughout the organization.

RID Priorities

  1. Search for Executive Director
  2. Certification of NIC, CDI, SC:L and Oral
  3. Technology in the delivery of certification tests and communication
  4. Relationships with Stake holders, affiliate chapters and members

Notable Quotes by Brenda

“As we got together we realized we had a strategic plan, but that we needed to examine and determine our priorities..”

“One thing that I want the members to realize is that, yes, the $260,000 deficit is significant but some of that is a result of unexpected things like the fraud that was discovered and the budget necessary in order to investigate and make it right..”

“What makes it appear so significant is the CMP fees and EPS fees which haven’t been increased since their inception. So, we are talking about 15 to 20 years of the same fees for those two programs.”

“..the Board knows and is confident that they [National Office Staff] are working in our best interests to prevent a deficit and restore our finances for the future.”

“..what I saw was the management or mismanagement of funds, it’s really not mismanagement at all. It’s attempting to manage through years of constrained resources to support the membership’s needs, wants, and desires..”

“I would request that members recognize that we are a huge organization of diverse members with diverse needs. As much as we want to please all of them daily, we have to budget and we have to plan…”

[Speaking of outsourcing certification testing] “As of right now, I don’t see that going away or giving it to another organization to run. As President, I don’t see that happening any time soon. But that doesn’t mean it can’t happen.”

“I am hoping the members will see that we want each member to have a complete picture of RID.”

 

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Can Blogging Protect the Interests of Sign Language Interpreters?

Blogging

 

How can sign language interpreters stay informed and engaged with legislation affecting their work? Whitney Hill discusses the power a simple blog post can have in enacting change.

During these times of economic crisis many states are making decisions and cuts that have a real impact on sign language interpreters. It is times like these when it is even more vital to pay attention to the decisions your state is making. Gathering and disseminating information on the activities impacting sign language interpreters in your state is surprisingly simple and powerfully important.

How We do it in Washington State

The Washington State Registry of Interpreters for the Deaf (WSRID) has a legislative committee with only two committee members (myself and the talented Emily Deleon). When I took over the position of committee chair in December of 2011, my knowledge of how the legislative process worked consisted mostly of a certain School House Rock song. My technical expertise could be described as “basic” at best. Now, we manage a blog that tracks issues around the state and it has been surprisingly successful and easy to do. What’s our secret to keeping interpreters informed?

 A Blog

Before the legislative committee implemented our legislative blog we had no real efficient way to share information. WSRID had some established channels for sharing information with members and interested parties, such as a quarterly newsletter, website, e-mail blasts, Facebook page, and our annual conference. Dawn Piegdon, the Legislative Committee Chair at the time, found repeated frustration in that these channels didn’t work particularly well for disseminating legislative information in a real-time, concise manner.

The best solution appeared to be to start a blog. We have found blogging to be perfect for the dissemination of legislative information. You can view our blog here to get an idea.

Why Blogging Works

There are a couple of key reasons blogging works:

1)   Reader Friendliness: If you are reading this article now, chances are I don’t have to preach to you about the ease of reading things in a blog format. If you are able to click on a link, you can access a blog. Blogs make it easy to post information real-time on the web. It is also very simple to post visual information like charts, graphs and pictures. I get regular and positive feedback about the visual information posted on our blog.

Another great thing about a blog is that it works as an archive for information. In order to ensure information is quickly accessed, we keep our posts short. If I had to explain everything going on in each post it would be difficult for readers to digest and impossible to maintain. Using a blog format allows visitors to look back at older blog posts to get caught up on the issues. 

2)   Technical Friendliness: With a blog you won’t need an IT professional or web designer on hand, which means the cost of setting up a blog and maintaining it are minimal to none. Once its set up and you have a feel for how the controls work you can post information on developments as they happen.

Ease of maintaining and updating our blog was really important to Dawn.  She happened to choose wix.com for the WSRID blog, but there are a few free blog sites out there that anyone with a computer can figure out. I find Wix.com easy to navigate and I would recommend it to anyone thinking of starting a blog.

A Couple of Considerations

As I said before, the blog serves two of the most essential functions of the legislative committee, organizing and disseminating information. If you would like to start a blog here are some things you should consider.

1)   Decide on a Site. Play around with a few different blog sites and see which one is easiest for you to navigate. Most blogs will walk first time users through the basic set-up options. You might want to only use your blog to report on issues in your state, or you may want the blog to act more like a website that houses a collection of different resources for interpreters. Our blog happens to do both and it works well for us.

2)   Decide Your Approach. You have to decide how you want to leverage use of a blog for your legislative committee or watchdog organization. There are two different extremes to the approach your committee or group can take, each one has it’s own pros and cons, we happen to use a mixture of both.

a)   Be Neutral. You can be neutral and just report on the facts, this is the approach watchdog groups such as Amnesty International take, even though all the articles on our blog are written with a bias toward supporting interpreter, I find taking a neutral approach is just easier for writing.

b)   Support a Position. You can also take the activist approach. Activism is how a larger scale group such as Green Peace functions. As the WSRID legislative committee, we do get involved in activism activities at times such as lobbying.

 How We Collect Information

There are a plethora of avenues in which your state impacts the profession. If you are starting from scratch in developing contacts or gathering information I would suggest you consider what follows:

1)   Start by first looking at what legislation your state has already passed related to sign language interpreting. Then find out who the representatives are that sponsored those particular bills and contact them by phone or email and try to have them point you to other resources. Also, when talking with these individuals express interest in working with them on bills in the future.

Note, many states at least have bills related to educational interpreter standards and/or interpreter licensure.

2)   Find out who else is out there with similar interests.  Disability activist in your state are usually larger groups with established relationships with state representatives. Of course, if your local chapter of the National Association of the Deaf (NAD) has a legislative or watchdog committee, reach out to them.

3)   State Contracts. Understand how your state works with interpreters. Here in Washington State we spend a lot of time watching state entities such as the Department of Social and Health Services (DSHS). They are one of the largest consumers of sign language interpreter services in the state; hence they have a very large contract with sign language interpreters. Often times, that contract is used as basis for the development of other contracts involving sign language interpreters so it is important to watch for changes to these agreements.

4)   Ask for information! Also, this may sound overly obvious, but something that continues to surprise me, is that the state will largely tell you want to know if you just ask. In Washington, we have a public disclosure request law (Chapter 42.56 RCW, The Public Records Act) to enable us to gather information on contracts the state holds with sign language interpreters. Freedom of information legislation entitles you to any data the state holds that does not harm others. These laws are often referred to as open legislation, or sunshine laws.

5)   The Legislature. Don’t be intimidated to talk to your representatives! A good starting place is your own representatives. Figuring out who your representatives are and how to contact them is quick and easy to do with help of the Internet. They make it easy because they want to hear from you.

6)   Collaborate. Here in Washington, we work with groups that seek to protect the interests of people with disabilities to meet our representatives. Also, we try to go to legislative Meet-and-Greets to spread awareness to our representatives about current issues or general awareness of what sign language interpreters do.

The connections you form with your representatives are invaluable. They will remember you later when they are faced with making decisions about the issues that affect our field.

7)   Watch Bills and Budgets. There is no way that one person could pour over every bill and budget looking for potential impacts on sign language interpreters, and I would never have the time or the patience to do that myself. What I have done is develop contacts with the people who are paid to do that, for example state agencies or Deaf centers usually have many eyes on funding and legislative changes. Chances are that if something has come up in a bill or a budget involving sign language interpreters, they can point me in the direction of where to find it.

I also highly recommend developing contacts with organized spoken language interpreter groups. We try to get on email subscriptions lists and list serves to stay current on their information. Also, we try to show up at their meetings to stay abreast of the issues they face around the state.

The reason why it is important to connect with the people who write legislation is that they do not understand the difference between sign language and spoken language interpreters, and often times overlook the distinction when writing a bill or policy. The results can have unintended consequences on us as sign language interpreters. We have also found, here in Washington, in an attempt to save costs entities are trying to combine both sign/spoken language interpreters into shared contracts. Because of the recent unionization of spoken language interpreters in our state, this makes those contracting issues even more complex.

How We Disseminate Information

Now that you have gathered information how do you get people to read it? Our current process has been mostly to rely on WSRID’s already established channels of communication with members and affiliates, but we are always trying to find new ways to get the blog out there.

The WSRID board has been very supportive in using their established forms of communication such as e-mail blasts, the newsletter, their website, and their Facebook page to alert interested parties to updates on the blog. Word of mouth and personal connections are old fashioned techniques but still the most effective way to get interpreters interested in the information we have gathered.

Other Ideas to Consider

Some other ideas that I have been thinking about, but have not yet implemented are:

1)   Working together with local Deaf organizations to share information impacting sign language interpreters with their members. Involving our Deaf allies is always a priority because issues that impact sign language interpreters never really only impact sign language interpreters.

2)   Using a vlog as a supplement to the current blog with a native ASL user is something we would also love to implement. The current technology allows us to add this feature quite easily, finding volunteers for the task has proven to be the bigger challenge.

3)   Lobbying together with local Deaf organizations is another great avenue for collaboration. Unfortunately, we have not yet had the opportunity to do this, but hopefully that will arise in the near future.

4)   Twitter is another social media outlet I have toyed with the idea of using. I use it myself but do not see enough of my peers using it to consider it a viable option to increase visibility for the blog yet.

5)   Using town halls or open forums: this is another old-fashioned technique that works really well when you can pull off all of the logistics. WSRID  organized a town hall recently to address a divisive issue related to our contract with Medicaid that came up.  It was very successful.

You Can Do It!

I hope the idea of starting your own blog to keep sign language interpreters informed sounds a little less frightening to you now. There are no prerequisites for the job except for an interest in the issues impacting our field, a computer, and an Internet connection. Good luck to you all out there. We all are the stewards of our profession and are the ones responsible for eliciting positive change from the people we elect to represent us.

What is being done in your state to share information?

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Ethical Development: A Sign of the Times for Sign Language Interpreters?

How may our profession break out of rule-based approaches to our work and instead embrace models of reflection and supervision? Robyn Dean uses the lens of prophetic literature to ask how the future of interpreting is being shaped today.

Prophetic words do not solely come from scriptural texts and prophetic messages do not only come from spiritual leaders.  A prophetic message can be found in the profane moments of our daily lives: a song on the radio that brings comfort, an overheard remark of a child that is innocent yet profound, or an advertisement on a billboard that supplies a sought-after confirmation. Prophetic messages often act like breadcrumbs to children lost in the woods – “it’s okay; you’re on the right track.”

Yes, I am well aware that Street Leverage is a site about sign language interpreting issues and perhaps readers are wondering how prophecy applies to our work. Please, bear with me.

The definition of the word prophetic is multi-layered. In it’s most common form, prophetic describes the prediction of events in a future time. However, during my graduate studies in theology, I came to appreciate the nuanced meanings of prophetic.  Prophetic can also convey an appreciation that messages – regardless of their origin – can be timely or that prophetic messages have a quality of timelessness (e.g., “this too shall pass”). With these thoughts in mind, allow me to highlight some prophetic markers that appear to be breadcrumbs to the profession, albeit placed across a quarter of a century.

Prophetic Literature

In 1986, Fritsch-Rudser published an article in RID’s Journal of Interpretation, The RID Code of Ethics, Confidentiality and Supervision[1]. The author proposed a set of problems associated with the Code and a possible solution – a professional development tool called supervision. At the time of the article, Fritsch-Rudser was responding to concerns that the mere seven-year old Code was in need of revision. Fritsch-Rudser defended the Code by stating that the problem was not with the document but in how interpreters understood and applied it. No code can relieve professionals from the responsibility of thinking, deliberating and deciding (Cottone & Claus, 2000; Fritsch-Rudser, 1986[2]).

As an example of how the Code is often misunderstood, the author cites an example of a sign language interpreter who ignored the request of a speaker, asking him to introduce himself to the audience – the interpreter claimed that he did not respond because the Code left him no choice.  According to Fritsch-Rudser, this is an example of how commonly we misattribute ideas that do not exist in our Code of Ethics. In reality, they are more generated by popular notions emerging out of a conduit-based conceptualization of interpreting.

Fritsch-Rudser (1986) points to a then current study by Heller, et al (as cited in Fritsch-Rudser 1986) on interpreter occupational stress where sign language interpreters reported strain due to role conflict, isolation, and frequent exposure to emotionally charged situations and dynamics. As a result, interpreters sought out other colleagues to talk about their work, “to get feedback and to lessen the impact of emotional experiences” (Fritsch-Rudser 1986, pp. 50). Given the Code of 1979, this was perceived of as a breach.Illustration of the Benefits of Reflective Practice

As an answer to this dilemma (the interpreters’ need to seek guidance/support and the Code’s prohibition), Fritsch-Rudser proposed that the profession adopt formal supervision, modelled after mental health professionals’ use of confidential supervision[3]. Through a trained supervisor, interpreting practitioners’ ethical development is intentional and foregrounded. They are provided with a structured system in the delivery of cases, which maintains confidentiality; and through a careful process, practitioners are provided with the needed validation and guidance.

After proposing supervision as a potential tool of professional development, Fritsch-Rudser concludes his article with, “RID would have to approve formal supervision of interpreters for it to become a reality. I hope this paper will provide the impetus for discussion within our organization and profession to make that possible” (Fritsch-Rudser 1986, pp. 51).

It’s been twenty-five years since this publication and yet, with some minor changes to the titles, the names and the dates, indeed, this article could be published today. The message is timely and undoubtedly prophetic: Do sign language interpreters still point to a rule as adequate justification for a decision? Do sign language interpreters still maintain their conduit nature, merely there to facilitate communication? Do sign language interpreters report that their work has a negative impact and takes an emotional toll? Do sign language interpreters still (mis)perceive aspects of the Code and quietly work at what they imagine are cross-purposes[4]?

While each to varying degrees, all can be answered in the affirmative. However, we must be careful in placing blame. Prophetic texts are to be read in their entirety. It clearly reads that in order for these to change, formal supervision needs to be approved and adopted by RID.

Perhaps we can interpret this message in today’s context as: No one learns to make good decisions because they are handed a list of rules or even a step-by-step decision-making model to follow.  No one appreciates the complexities of interpreting decisions through a series of ethical dilemmas that are plucked from their contexts, devoid of human relationships, and under-appreciative of the co-constructed nature of human dynamics. And lastly, no one becomes a critical thinker in two or even four years nor when they are left alone to practice independently – in a classroom or in a booth – without the provision for regular reflection amidst those who know and do the work. Let us not blame interpreters; the profession is still in need of formal supervision.

Timeliness: Prophetic Posts

I am grateful to my colleagues, Anna Witter-Merithew and Kendra Keller[5] for recently championing and charging us to consider reflective practice and supervision as not only emotionally necessary and ethically imperative but as the vehicle through which interpreting practitioners develop sound judgment. I was also gratified to see theirs’ and readers’ comments on the helpfulness of demand control schema in this regard. Supervision, case conferencing and reflective practice in interpreting have become increasingly popular topics (citations [6][7][8][9]).

In addition to manuscripts, there are pockets across the US and in other countries where sign language interpreter supervision happens. Decision-making models proffered by sign language interpreting scholars such as Hoza (2003[10]), Humphrey (1999[11]), Mills Stewart & Witter-Merithew (2006 [12]) and Dean & Pollard (2011[13]) provide us with sufficient roadmaps pointing out the worthy landmarks to consider toward a sound decision.  But, let’s be clear, we can have a destination (ethical decisions) and a road map (decision-making models) and a vehicle (formal supervision) but unless we have drivers, people happy for the journey, we’re not going anywhere.

Sign Language Interpreters Participating in a Supervised SessionProphetic Events

We have developed a small band of happy drivers and passengers.  As just one example, in Rochester, NY, we’ve been offering formal supervision to practitioners and students through the case analysis tool of demand control schema for several years. We’ve had many successes: a trained cohort of practitioner supervisors who offered supervision sessions to hearing and deaf interpreters; we were awarded the RID mentoring grant which allowed us to introduce new interpreters and deaf interpreters to group supervision; we ran joint hearing and deaf interpreter groups led by both hearing and Deaf practitioners; we provided supervision to groups remotely through videoconferencing equipment; our trained cohort found themselves in institutions – educational, post-secondary, medical, and VRS providing supervision to interpreter employees. And as mentioned above, some pockets outside of Rochester and the US[14] are also trudging along in their commitment to supervision, even if informally.

We have also met obstacles along the way: The current structure of RID’s certification maintenance program does not easily facilitate sponsors to support it nor for members to easily get CEUs; no infrastructure exists to support supervision after graduation, that is, most institutions do not consider it apart of interpreters’ job duties to attend supervision; and lastly and likely the most influential reason, it’s just plain not what sign language interpreters are used to.

Sign language interpreters are used to answering hypothetical ethical scenarios so pointed that the “right answer” is obvious, they are used to attending one-off workshops that compactly provide them with CEUs, they’re used to venting to their close colleagues about the struggles of work, and they’re used to working in isolation, left to evaluate effectiveness usually by whether or not someone complained about them. And they’re right.  Supervision requires a cultural shift – what Aristotle would deem habituation.

Supervision throughout sign language interpreter education programs and a ready infrastructure upon graduation supporting them to certification would be needed to create an appreciation for the activity and an allegiance to its continuation (Stocker, 1981[15]).  Formal supervision would be a more effective and responsible approach to reaching independent practice than the status quo we are used to. And, mind you, it was proposed twenty-five years ago.

Prophetic Voice: The Times They are A-Changin’

Alas, those of us with twenty plus years of experience will not likely be the drivers of supervision. Many of us have formed bad habits in how we talk about the work, how we frame work problems, and most concerning, in how we talk to each other.  Most of us likely developed our professional skills under the technical profession focus (Dean & Pollard, 2005[16]) and the Master – Apprentice mentality (Feasey, 2002[17]). More than likely, we have taken our place in the hierarchy and learned to talk to others in the way that we’ve been talked to. But, as Bob Dylan the accidental prophet once suggested, we can either “lend a hand or get out of the way.”

I was compelled to write on this topic because of the timeliness of an exciting new phase in sign language interpreter supervision. Within the next few months, interpreters who were supervised for several years, who were intentionally provided with a different way of talking to one another and who had access to a community of practice from the very beginning will take the lead as facilitators. Interpreters with two to five years of experience, who have been in supervision since the start of their programs and/or diligently sought it out after graduation, will facilitate their own supervision sessions.

These groups will include professionals with more than triple the years experience of these young facilitators (A. Smith, personal communication [18]). Leading supervision because you yourself have been supervised is the natural progression for those professions that employ supervision models. While this group is small, it is noteworthy that the habituation process during their education successfully led them to an appreciation and an allegiance that we do not see in interpreters who were introduced to supervision late in their careers[19].

And now, like Mr. Fritsch-Rudser and many other of my colleagues in this endeavor, I hope that once students and young professionals experience effectively run supervision, after they understand what it is like to have collegial support, developmental ethical guidance, and a sense of shared-responsibility for the complex work of interpreting, they too will come to appreciate, expect and require supervision – for themselves, their colleagues and from their institutions. As Jean Rodman, my colleague and friend proposed, “In twenty years, interpreters will turn to us and say, ‘I can’t believe you went out and worked without supervision.’”

Prophetic? Time will tell.

Suggestions on how to move the professional development of supervision forward?

 

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[1] Fritsch-Rudser, S. (1986).  The RID code of ethics, confidentiality and supervision.  Journal of Interpretation, 3, 47-51.

[2] Cottone, R. & Claus, R. (2000). Ethical decision-making models: A review of the literature. Journal of Counseling & Development, 78, 275-283.

[3] For further discussion on an educational model of supervision for interpreters and technical skill development see: Atwood, A.  (1986). Clinical supervision as a method of providing behavioral feedback to sign language interpreters and students of interpreting.  In M. L. McIntire (Ed)., New dimensions in interpreter education:  Curriculum and instruction (pp. 87-93).  (Proceedings of the 6th national Convention of the Conference of Interpreter Trainers.)  Chevy Chase MD.

[4] For further discussion on all these topics please see: a) Tate, G. & Turner, G. H.  (1997).  The code and the culture:  Sign language interpreting – in search of the new breed’s ethics.  Deaf Worlds, 13(3), 27-34. b)Nicodemus, B., Swabey, L., & Witter-Merithew, A. (2011) Presence and role transparency in healthcare interpreting: A pedagogical approach for developing effective practice. Revista Di Linguistica 11(3), 69-83. c) Dean, R. K., Pollard, R. Q & Samar, V. J.  (2011).  Occupational health risks in different interpreting work settings:  Special concerns for VRS and K-12 settings.  Across the Board (quarterly publication of the Australian Sign Language Interpreters Association), 6(3), 4-8. d) Angelelli, C.  (2003).  The visible co-participant:  Interpreter’s role in doctor/patient encounters. In M. Metzger, S. Collins, V. Dively, and R. Shaw (Eds.), From topic boundaries to omission: New Research in interpretation Washington, D.C.: Gallaudet University Press. e) Angelelli, C. (2004).  Revisiting the Interpreter’s Role.  A Study of conference, court and medical interpreters in Canada, Mexico, and the United States.  Amsterdam/Philadelphia:  John Benjamins.

[5] Witter-Merithew, A. StreetLeverage. (2012, March 13). Sign Language Interpreters: Breaking Down Silos Through Reflective Practice. Retrieved from http://www.streetleverage.com/2012/03/sign-language-interpreters-reflective-practice/.  Keller, K. StreetLeverage. (2012, February 28). Case Discussion: Sign Language Interpreters Contain Their Inner “What the…!!!?”. Retrieved from http://www.streetleverage.com/2012/02/case-discussion/.

Freakonomics. (2010, October 29). E-ZPass is a life-saver (literally) [Blog post]. Retrieved from http://freakonomics.blogs.nytimes.com/2010/10/29/e-zpass-is-a-life-saver-literally/

[6] Anderson, A. A. (2011). Peer Support and Consultation Project for Interpreters: A Model for Supporting the Well-Being of Interpreters who Practice in Mental Health Settings. Journal of Interpretation, 21(1), 9-20.

[7] Dean, R. K. & Pollard, R. Q. (2009, Fall). “I don’t think we’re supposed to be talking about this:” Case conferencing and supervision for interpreters. VIEWS, 26, pp. 28-30.

[8] Hetherington, A. (2011). A Magical Profession? Causes and management of occupational stress in sign language interpreting profession. In L. Leeson, S. Wurm, M. Vermeerbergen (Eds.). Signed Language interpreting: Preparation, practice and performance (pp. 138-159). St. Jerome Publishing. Manchester, UK.

[9] Keller, K. (2008). Demand-control schema: Applications for deaf interpreters. In L. Roberson & S. Shaw (Eds.). Proceedings of the 17th National Convention of the Conference of Interpreter Trainers: Putting the pieces together: A collaborative approach to excellence in education. (pp. 3-16). Conference of Interpreter Trainers. San Juan, PR.

[10] Hoza, J. (2003). Toward an interpreter sensibility: Three levels of ethical analysis and a comprehensive models for ethical decision-making for interpreters. Journal of Interpretation, 1-41.

[11] Humphrey, J. (1999). Decisions? Decisions! A practical guide for sign language professionals. Amarillo, TX: H&H Publishers.

[12] Mills-Stewart, K. & Witter-Merithew, A. (2006). The dimensions of ethical decision-making: A guided exploration for interpreters. Burtonsville, MD: Sign Media, Inc.

[13] Dean, R. K. & Pollard, R. Q  (2011).  The importance, challenges, and outcomes of teaching context-based ethics in interpreting:  A demand control schema perspective.  Interpreter and Translator Trainer, 5 (1), 155-182.

[14] As an example: https://www.facebook.com/pages/ASLInterpretersCONNect-LLC/189679084413225

[15] Stocker, M. (1981). Values and Purposes: the limitations of teleology and the ends of friendship. The Journal of Philosophy, 78 (12), 747-765

[16] Dean, R.K. & Pollard, R. Q (2005).  Consumers and service effectiveness in interpreting work:  A practice profession perspective.  In M. Marschark, R. Peterson, & E. Winston (Eds.), Interpreting and interpreter education: Directions for research and practice.  New York: Oxford University Press.

[17] Feasey, D.  (2002). Good Practice in Supervision with Psychotherapists and Counselors: The Relational Approach. London: Whurr Publishers.

[18] A. Smith, personal communication, March 24, 2012.

[19] Information on this program can be found at: https://sites.google.com/a/mail.wou.edu/psipad/home